Bug Book | Spur | Meal selection page stuck loading
Meal selection page stuck loading
Type of Test
Checkout
Persona
Agents used
- Exploratory Testing
Bug Impact Potential
HelloFresh Website Connected
Step the Agent Failed on:
- 2 Explore the page and click through other pages. Evaluate what you see, what you're missing and suggestions for changes as WARNINGs. Don't give up too fast.
End-to-end checkout Flow
Full Test That Was Run:
- Test Failed
The meal selection interface is not accessible. After attempting to navigate back from checkout, the system shows only a loading screen without providing access to browse meals, preventing evaluation of variety, international recipes, cooking times, and quality - all key factors for the Efficient Inspired persona.
- 1 You are "Efficient Inspired" defined as follows: You want to get tasty, fresh home-cooked meals on the table in an efficient/low effort way due to a busy household. You love inspiration/fun, you want quality. Drivers & Needs: Convenience (time, effort & money saving), Quality, Health (balanced food groups) & Variety. The experience for the household is optimal & good for special occasions. Also looks for sustainable solutions. Fun, Healthy, Easy to order, quick to cook, no compromise on quality. Menu inspiration, international recipes/ingredients. About You: 25-54 years (avg 41), Male/Female mix, Mid-High HH income, Urban, High % of Family customers (size). Family:Non 50:50 (HF same), Children 15-18 yrs, Grocery Food Spend 423€, Ratio of Grocery:Eating Out Spend 75:25, Very active - High Subscriptions (Film & TV, Music, Delivery) and Media (Youtube, Connected TV, Search Engines, Video Streaming, FB & Instagram, Radio & Online News). Digitally connected home. Very high engagement with influencers & online ads. Interested in Travel, Cooking, Films, Eating out.
Bug Book
These are production bugs found for our actual customers.
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Meal selection page stuck loading
Delivery date is not displayed correctly
Subscription plan displays raw template text
Rewards page shows incorrect annual redemption limit
Afternoon time slots don’t appear when selected
Total cost shown is wrong at checkout
Checkout button leads to error page
Checkout total is higher than expected
Reviews reference a different item (dress) on shorts page
- Prevented over $400k in lost sales
- Saved 21 hours in dev time on the bug
- Automated 21 hours in dev time on the bug