Bug Book | Spur | Chat responses fail during long conversations
Chat responses fail during long conversations
Type of Test
AI Feature Error
Agents used
AI Feature Testing
Bug Impact Potential
Wander Staging Website
Connected
Step the Agent Failed on:
- 3 Wait 10 seconds for a response, scroll through the chat
Test Failed
The chat functionality appears to be non-responsive. After sending a message, waiting 10 seconds, and performing multiple scroll attempts, no response from the concierge has been received. The message shows as "Delivered" but there's no indication of the concierge typing or responding, which represents a critical failure in the core chat functionality.
- 1 Click on the chat icon
- 2 Simulate a long and Simple intelligent request in the chat
- 3 Wait 10 seconds for a response, scroll through the chat
- 4 Verify that the response matches what was asked
- 5 Ask a follow up Question
- 6 Scroll through the chat.
- 7 Verify that the question asked is answered well
Bug Book
These are production bugs found for our actual customers.
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- Prevented over $400k in lost sales
- Saved 21 hours in dev time on the bug
- Automated 21 hours in dev time on the bug