# Subscription plan displays raw template text

## Type of Test

UX/UI

## Agents used

Functional Testing

[Functional Testing](/content/agents/functional-testing/index.html) Functional Testing

UI/UX Testing

[UI/UX Testing](/content/agents/ui-ux-feedback/index.html) UI/UX Testing

## Bug Impact Potential

Docusign Website

Connected

Before

After

Compare

Docusign Website

Connected

Docusign Website

Connected

### Step the Agent Failed on:

- **3** Under Account, Select Plan and Billing from the side navigation

Test Failed

Test Warning

Test Success

### End-to-end checkout Flow

Full Test That Was Run:

Test Failed

Template variable not rendered in plan description. Expected: "1 user licenses, 100 envelope sends/year" (or "1 user license"). Actual: "{{licenses}} user licenses, 100 envelope sends/year". The template variable {{licenses}} is displayed as raw code instead of being replaced with the actual value.

Test Successed

- **1** Login with user credentials testing@email.com and password password

- **2** Click on the Admin Tab from the main navigation header

- **3** Under Account, Select Plan and Billing from the side navigation

- **4** Click on Manage Subscription drop down and click on edit subscription

- **5** Select Switch Plan and downgrade to a lower plan than what is currently selected

- **6** Select Confirm Change

## Bug Book

These are production bugs found for our actual customers

[Explore Bugs Caught](/content/bug-book/index.html) Explore Bugs Caught

### Search results for “gaming console” show accessories instead of consoles

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### Multiple UI/UX inconsistencies on international pricing page

[See Full Test](/content/bug-book/multiple-ui-ux-inconsistencies-on-international-pricing-page/index.html) See Full Test

### AI chat responds in English instead of French

[See Full Test](/content/bug-book/ai-chat-responds-in-english-instead-of-french/index.html) See Full Test

### “Best Sellers” link in header leads to a 404 page

[See Full Test](/content/bug-book/best-sellers-link-in-header-leads-to-a-404-page/index.html) See Full Test

### Checkout shows incorrect price or currency for Germany shoppers

[See Full Test](/content/bug-book/checkout-shows-incorrect-price-or-currency-for-germany-shoppers/index.html) See Full Test

### French (Belgium) users see incorrect language during checkout

[See Full Test](/content/bug-book/french-belgium-users-see-incorrect-language-during-checkout/index.html) See Full Test

### Chat responses fail during long conversations

[See Full Test](/content/bug-book/chat-responses-fail-during-long-conversations/index.html) See Full Test

### Liked Item Missing From Favorites

[See Full Test](/content/bug-book/liked-item-missing-from-favorites/index.html) See Full Test

### Meal selection page stuck loading

[See Full Test](/content/bug-book/meal-selection-page-stuck-loading/index.html) See Full Test

### Delivery date is not displayed correctly

[See Full Test](/content/bug-book/delivery-date-is-not-displayed-correctly/index.html) See Full Test

### Rewards page shows incorrect annual redemption limit

[See Full Test](/content/bug-book/rewards-page-shows-incorrect-annual-redemption-limit/index.html) See Full Test

### Afternoon time slots don’t appear when selected

[See Full Test](/content/bug-book/afternoon-time-slots-dont-appear-when-selected/index.html) See Full Test

### Total cost shown is wrong at checkout

[See Full Test](/content/bug-book/total-cost-shown-is-wrong-at-checkout/index.html) See Full Test

### Checkout button leads to error page

[See Full Test](/content/bug-book/checkout-button-leads-to-error-page/index.html) See Full Test

### Checkout total is higher than expected

[See Full Test](/content/bug-book/checkout-total-is-higher-than-expected/index.html) See Full Test

### Reviews reference a different item (dress) on shorts page

[See Full Test](/content/bug-book/reviews-reference-a-different-item-dress-on-shorts-page/index.html) See Full Test

- **Prevented** over $400k in lost sales
- **Saved** 21 hours in dev time on the bug
- **Automated** 21 hours in dev time on the bug