Rewards page shows incorrect annual redemption limit

Type of Test

UX/UI

Agents used

Exploratory Testing

Bug Impact Potential

High - Displays incorrect rewards limit to users, potentially causing customer service issues and impacting user trust in the rewards program.

Test Details

• Mobile App: Pelago Health (Tobacco Member Portal)
• Platform: Native Mobile App (Android)
• Device: Pixel 4a
• Android Version: 35
• User Type: Tobacco Member
• Test Result: Failed at step 5 - Points display configuration error

Steps for Test

1. Log in as an existing member with the following credentials:
   • Email: qatest@healthcompany.com
   • Password: password
2. Accept any pop-ups asking to enable notifications if they appear.
3. Verify that you are on the home tab.
4. Navigate to the rewards tab.
5. Verify that the annual redemption limit is 20000 points and that the dollar limit is the points limit divided by 100.

Test Results

The test correctly identified a configuration error where the displayed annual redemption limit (40,000 points/$400) is double the expected value (20,000 points/$200). While the dollar conversion rate is functioning correctly (points/100), the base point limit configuration is incorrect. This suggests a backend configuration issue or data mismatch that needs to be addressed to prevent user confusion and potential customer service escalations.

Bug Book

These are production bugs found for our actual customers.

Summary

• Prevented over $400k in lost sales
• Saved 21 hours in dev time on the bug
• Automated 21 hours in dev time on the bug

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Conclusion

This document serves to highlight the crucial setup and configuration concern identified during the testing phase. Addressing the mentioned bugs promptly may enhance user experience and prevent future conflicts.