# Chat responses fail during long conversations

## Type of Test

AI Feature Error

## Agents used

AI Feature Testing

## Bug Impact Potential

Wander Staging Website  
Connected

### Step the Agent Failed on:

- **3** Wait 10 seconds for a response, scroll through the chat

Test Failed

The chat functionality appears to be non-responsive. After sending a message, waiting 10 seconds, and performing multiple scroll attempts, no response from the concierge has been received. The message shows as "Delivered" but there's no indication of the concierge typing or responding, which represents a critical failure in the core chat functionality.

- **1** Click on the chat icon
- **2** Simulate a long and Simple intelligent request in the chat
- **3** Wait 10 seconds for a response, scroll through the chat
- **4** Verify that the response matches what was asked
- **5** Ask a follow up Question
- **6** Scroll through the chat.
- **7** Verify that the question asked is answered well

## Bug Book

These are production bugs found for our actual customers.

### Search results for “gaming console” show accessories instead of consoles

[See Full Test](/content/bug-book/search-results-for-gaming-console-show-accessories-instead-of-consoles/index.html)

### Multiple UI/UX inconsistencies on international pricing page

[See Full Test](/content/bug-book/multiple-ui-ux-inconsistencies-on-international-pricing-page/index.html)

### AI chat responds in English instead of French

[See Full Test](/content/bug-book/ai-chat-responds-in-english-instead-of-french/index.html)

### “Best Sellers” link in header leads to a 404 page

[See Full Test](/content/bug-book/best-sellers-link-in-header-leads-to-a-404-page/index.html)

### Checkout shows incorrect price or currency for Germany shoppers

[See Full Test](/content/bug-book/checkout-shows-incorrect-price-or-currency-for-germany-shoppers/index.html)

### French (Belgium) users see incorrect language during checkout

[See Full Test](/content/bug-book/french-belgium-users-see-incorrect-language-during-checkout/index.html)

### Chat responses fail during long conversations

[See Full Test](/content/bug-book/chat-responses-fail-during-long-conversations/index.html)

### Liked Item Missing From Favorites

[See Full Test](/content/bug-book/liked-item-missing-from-favorites/index.html)

### Meal selection page stuck loading

[See Full Test](/content/bug-book/meal-selection-page-stuck-loading/index.html)

### Delivery date is not displayed correctly

[See Full Test](/content/bug-book/delivery-date-is-not-displayed-correctly/index.html)

### Subscription plan displays raw template text

[See Full Test](/content/bug-book/subscription-plan-displays-raw-template-text/index.html)

### Rewards page shows incorrect annual redemption limit

[See Full Test](/content/bug-book/rewards-page-shows-incorrect-annual-redemption-limit/index.html)

### Afternoon time slots don’t appear when selected

[See Full Test](/content/bug-book/afternoon-time-slots-dont-appear-when-selected/index.html)

### Total cost shown is wrong at checkout

[See Full Test](/content/bug-book/total-cost-shown-is-wrong-at-checkout/index.html)

### Checkout button leads to error page

[See Full Test](/content/bug-book/checkout-button-leads-to-error-page/index.html)

### Checkout total is higher than expected

[See Full Test](/content/bug-book/checkout-total-is-higher-than-expected/index.html)

### Reviews reference a different item (dress) on shorts page

[See Full Test](/content/bug-book/reviews-reference-a-different-item-dress-on-shorts-page/index.html)

- **Prevented** over $400k in lost sales
- **Saved** 21 hours in dev time on the bug
- **Automated** 21 hours in dev time on the bug